Nexcess Review 2023 – Is Nexcess the Best WordPress and WooCommerce Hosting?

How This Nexcess Review Can Help You

In this Nexcess review, we explore the managed web hosting services offered by Nexcess, including Managed WordPress hosting and Managed WooCommerce hosting, as we look into how their services differ from the web hosting services provided by other web hosting companies.

We also evaluate how the managed hosting solutions by Nexcess can help you grow your business and increase the profitability with the help of a powerful marketing tool worth hundreds and thousands of dollars, which is included for free in the Nexcess Managed WooCommerce hosting packages.

We begin this review of Nexcess with a brief introduction of the Nexcess company, and the products and services they offer.

We then move on to discuss the results of our testing of Nexcess Managed hosting solutions, in which we tested the Speed, Performance, Uptime and Security of Nexcess managed hosting, and delve into the factors that enable their hosting solutions to excel in terms of Speed, Performance, Uptime and Security.

Next, we explain the differences between managed hosting and unmanaged hosting solutions to help you understand why managed hosting may be a better option.

As mentioned above, we then cover in detail how the Nexcess Managed WordPress hosting and the Nexcess Managed WooCommerce hosting can boost your sales and revenue when compared to other hosting services.

Finally, we explore some of their most important security features in detail, including a security tool worth hundreds of dollars per year, which is again included for free when you purchase any Nexcess Managed hosting and take into consideration the level of support and care from the team at Nexcess before we conclude this review.

But before we proceed with this detailed review of Nexcess, we would like to share something special with you.

Nexcess Coupon

Use this Nexcess Coupon for upto 33% off

Thats’s right! If you are looking for a discount on Nexcess hosting, you have come to the right place!

Normally, the Nexcess Managed WordPress hosting and the Nexcess Managed WooCommerce hosting packages are relatively expensive when compared to the web hosting services offered by other hosting companies.

However, if you would like to avail upto 33% off Nexcess discount, you can purchase Nexcess hosting using the “Try Nexcess” buttons on this Nexcess review page of ours, and then choose if you would like to avail the discount on Nexcess WordPress or Nexcess WooCommerce.

When you click on the one of the “Nexcess WordPress (33% off)” or the “Nexcess WooCommerce (33% off)”  buttons on this page, the Nexcess discount coupon code of upto 33% will be automatically applied to your checkout when you purchase their Managed WordPress hosting or their Managed WooCommerce hosting.

Clicking on the links on this page should be sufficient to automatically apply the best Nexcess discount coupons available.

You will see the following coupon codes applied at checkout:

• Coupon Code for Nexcess Managed WordPress: FOURMONTHSFREE
• Coupon Code for Nexcess Managed WordPress: FOURMONTHSFREE

Here is how much you can save on Nexcess Managed WordPress hosting services using the links and coupon codes on this page:

(Tip: Buy Nexcess Managed WordPress hosting Annual Plan using the links in this review article, in order to save as much as possible on premium WordPress hosting)

You can see how much you can save just by using the coupon links on this page to make a purchase at Nexcess.

In order to avail these great discounts, we recommend purchasing the Managed WordPress or the Managed WooCommerce hosting from Nexcess on an annual billing cycle.

The annual savings we have tabulated in the tables above take this into account, so you are saving a lot of money for the incredible value that Nexcess offers!

But even if you are not willing to make an annual commitment, you can still save hundreds of dollars on hosting by using the links on this page to purchase an appropiate managed hosting package.

If you visit the Nexcess website without using the links on this page, note that the discounted offer price on monthly plans of Nexcess Managed WordPress hosting  is valid for the first 3 months only and after this period, the plans will renew at the normal prices on a monthly basis.

Similarly,  the discounted offer price on monthly plans of Nexcess Managed WooCommerce hosting is valid for the first 3 months only and after these 3 months, the plans will renew at the normal prices on a monthly basis.

So what are you waiting for? Avail these huge discounts on Nexcess by clicking on one of the “Nexcess WordPress (33% off)” or the “Nexcess WooCommerce (33% off)”  buttons now!

Nexcess: Managed WooCommerce and Managed WordPress Hosting Solutions for Businesses

If we had to describe Nexcess in just one word, we would say: business.

If you are serious about making money through the internet or through ecommerce, you should be careful about the decisions you make, including choosing the right web hosting service, among others.

This is where Nexcess comes in with their array of web hosting services designed especially for businesses that want to make an impact.

Nexcess, based in Michigan in the United States, have more than 18 years of hosting experience under their belt and are honored to host 45,000+ websites on their network.

Nexcess is also a part of the Liquid Web family of brands, a brand that is proud of being the “Most Helpful Humans in Hosting” which is a registered trademark of Liquid Web and perfectly summarizes their mission and qualities in just one sentence.

In total, Liquid Web hosts more than 500,000 websites and serves more than 45,000 customers in over 150 countries. They have also accumulated more than 22 years of web hosting experience and employ more than 500 hosting professionals at their headquarters in Michigan.

Now that you have an idea of what Nexcess is as a company, let’s move on to the actual review of Nexcess, and what they have to offer.

How we tested Nexcess Hosting

In order to test the performance, capabilities and the potential of the web hosting services provided by Nexcess, we have conducted a rigorous test lasting 1421 hours or 59 days and 5 hours for the purposes of this Nexcess review, on one of the most popular web hosting products offered by Nexcess: Managed WooCommerce Hosting.

Although the Creator package is the most popular Managed WooCommerce Hosting plan offered by Nexcess, we thought of testing out the Starter package to assess what Nexcess has to offer to clients who go for their most basic Managed Hosting solution.

By testing the most basic web hosting plan, you, as our reader, can understand the least you can expect from Nexcess.

And despite trying out their most basic managed hosting package, we have been amazed by the superior performance of their Managed Hosting solutions, in comparison to those offered by other web hosting providers.

Let’s take a look at some of the results to understand why.

Excellent Speed and Performance

No web hosting review would be complete without reviewing and evaluating the speed and performance of the web hosting solutions provided by the web hosting company being reviewed and our Nexcess review is no exception to this.

To test the speed of their managed hosting solutions, we purchased the Managed WooCommerce Hosting Starter plan, which comes with WooCommerce pre-installed on WordPress along with some additional high value WooCommerce plugins as discussed in details below.

Although we tested the overall performance, including uptime performance, of the Managed WooCommerce hosting solutions for about 2 months, the speed test results that we will be presenting and discussing in this review pertain to the last 30 days of our testing.

Since we wanted the results of the speed test to accurately depict page load times and other speed related metrics of real e-commerce website pages, we tested web pages that were 3.58 MB to 5.42 MB.

To conduct the test, we measured the page speed and performance metrics using PageSpeed Insights by Google, and StatusCake.

PageSpeed Insights (PSI) runs Lighthouse to calculate a Performance score, on a scale of 0 to 100, which summarizes the web page’s performance.

This Performance score is a weighted average of the following speed metrics:

• First Contentful Paint: First Contentful Paint is the time at which the first text or image is painted. It is measured in seconds and contributes 15% to the overall Performance score.
• Speed Index: Speed Index shows how quickly the contents of a page are visibly populated. It is measured in seconds and contributes 15% to the overall Performance score.
• Largest Contentful Paint: Largest Contentful Paint records the time at which the largest text or image is painted. It is measured in seconds and contributes 25% to the overall Performance score.
• Time to Interactive: Time to Interactive is the amount of time it takes for the page to become fully interactive. It is measured in seconds and contributes 15% to the overall Performance score.
• Total Blocking Time: Total Blocking Time measures the amount of time that a page is blocked from responding to user inputs such as mouse clicks, screen taps or keyboard input. It is measured in seconds and contributes 25% to the overall Performance score.
• Cumulative Layout Shift: Cumulative Layout Shift measures the cumulative movement of visible elements within the viewport. It is expressed as a percentage and has a 5% contribution towards the overall Performance score.

Detailed information on these scores and metrics is available here.

In short, the higher the PSI Performance score, the faster the page loads.

Now that you have a basic understanding of how the Performance score is calculated, we can take a look at the results of the test that we conducted on Nexcess Managed WooCommerce Starter package.

In our experiment on Nexcess Managed Hosting, the PSI Performance score readings were recorded at various times of the day and an average speed score was calculated for each day.

These test scores were obtained from Google PageSpeed Insights and are presented here as a graph in Figure 1 for Desktop Page Speed and in Figure 5 for Mobile Page Speed:

Figure 1: Desktop Performance score of sample E-commerce Website hosted on Nexcess Managed WooCommerce Hosting Starter plan. Results obtained from Google PageSpeed Insights.

The results above pertain to page speed metrics of the webiste as tested on a Desktop device.

For the first 23 days, the e-commerce page that we tested was 5.42 MB.

During this time, the PSI Performance score averaged at about 51.6, as is evident in Figure 1 above.

This score corresponds to an average Page Load Time of 1.95 seconds, as measured by StatusCake.

Although a score of 51.6 indicates that there is still room for improvments, a page load time of 1.95 seconds is very impressive, especially considering the fact that this is the most basic plan offered by Nexcess.

For the last 7 days of our testing phase, the page size was trimmed down to 3.58 MB.

Consequently, the PSI Performance score increased to 72.8 on average, which indicates pretty fast page load times.

This increased Performance score of 72.8 corresponded to an average Page Load Time of 1.41 seconds, as measured by StatusCake.

For a perspective on PSI Performance Scores, consider a fact that we have recorded Amazon.com having as low of a score as 72 on Desktop and 49 on Mobile!

Figure 2: Amazon.com scored 72 on Google PageSpeed Insights test on Desktop. Test conducted on 11 December 2020 at 08:51 EST. Included here as a reference only.

Figure 3: Amazon.com scored 49 on Google PageSpeed Insights test on Mobile. Test conducted on 11 December 2020 at 08:52 EST. Included here as a reference only.

If an average Google PSI Performance score of 72.8 is not good enough to convince you, a GTMetrix Grade A and Performance score of 97% should be sufficient to prove how fast Nexcess is, especially considering the fact that this is just their most basic package!

Figure 4: GTMetrix Grade, Performance score, Structure score, and Page Load Times of our test E-commerce Website on Nexcess Managed WooCommerce Starter plan, as measured on 23.11.20 at 12:21 PM EST.

If the basic Nexcess Managed WooCommerce Starter plan is this fast, imagine how fast their premium higher-end plans would be!

Now that we have seen how fast Nexcess hosting is on Desktop devices, let’s see how fast Nexcess-hosted websites are on Mobile devices.

Figure 5: Mobile Performance score of sample E-commerce Website hosted on Nexcess Managed WooCommerce Hosting Starter plan. Results obtained from Google PageSpeed Insights.

The results above pertain to page speed metrics of the test E-commerce webiste as tested on a Mobile device.

As is evident from Figure 5, the PSI Performance scores for our sample e-commerce website as tested on mobile are slightly lower than those pertaining to the desktop version, as expected.

When the e-commerce page was 5.42 MB, the PSI Performance score averaged at 33.2.

When the same e-commerce page was reduced to 3.58 MB, the PSI Performance score averaged at 48.6.

Again, as explained above, these Mobile PSI Performance scores are considered to be relatively good speed test scores, for the reasons discussed above.

To sum up the results of our speed test of Nexcess Managed hosting, we conclude that Nexcess does indeed provide very high speed managed hosting solutions.

Now that we know how fast Nexcess is, let’s try to understand what makes the hosting services by Nexcess so fast.

Nexcess CDN

If you have been shopping around for the fastest web hosting services, you should have come across the term CDN.

A CDN or a Content Delivery Network is a network of servers located all over the world that stores and serves static assests including images, videos, HTML code, CSS styles, JavaScript and other content to users from servers that are closest to them.

By storing and serving content to users from servers closest to them, a CDN significantly speeds up page load times for users when they visit a website or web app.

At the same time, CDN reduces the load on the origin server hosting the website, since the static content is served from a different server than the one hosting the website or web application itself.

This again helps the origin server maintian its speed and performance for the end users.

As a result, the Nexcess CDN, with edge servers all over the world, forms the backbone of their super fast web hosting insfrastructure at Nexcess.

What’s more?

In additon to just storing files, the Nexcess Edge CDN also compresses these files with the next-generation lossless compression algorithm Brotli.

If a user’s browser does not support Brotli compression, the Nexcess CDN resorts to Gzip compression.

Both of these compression algorithms are lossless, and further help reduce page load times for end users while mainting the quality of data. 

And the best part? 

You can avail this CDN for free if you purchase one of their Managed WordPress or Managed WooCommerce hosting services.

Nexcess Cloud Acclerator

In conjunction with the Nexcess CDN, the aptly-named Nexcess Cloud Acclerator is another vital technology that helps decrease page load times of websites and web apps hosted on the Nexcess Cloud.

Powered by NGINX, a high performance server,  the Nexcess Cloud Acclerator caches static assets, including images, JavaScript, and other static content and serves them to your end-users from servers that are closest to them, so that they can be served quickly.

Like Nexcess CDN, the Nexcess Cloud Acclerator is enabled by default on Nexcess Managed Cloud Hosting solutions.

99.99% Uptime Guarantee

The uptime of a website, as the name suggests, is a period of time during which the website or the web service is up and available to users.

Nexcess guarantees an uptime of 99.99% on all of its hosting solutions, which means that any website or web service hosted on any Nexcess hosting service, including their managed hosting services, will be available to its users 99.99% of the time.

To put it into perspective, consider this:

A month with 31 days has 744 hours.

An uptime guarantee of 99.99% would mean that the website or web service should be available for at least 743 hours and 55 seconds, with a downtime of just 5 seconds in a month.

To test their uptime guarantee, we started measuring the uptime of our sample e-commerce website hosted on a Nexcess Managed WooCommerce hosting environment at their servers in Southfield, Michigan, with the help of StatusCake.

After conducting an HTTP uptime test for 59 days, 5 hours, 56 minutes and 2 seconds, the results of the uptime test revealed an uptime of 100% for our sample e-commerce website hosted on Nexcess Managed WooCommerce hosting.

Figure 6: Results of Uptime tests on our sample e-commerce website hosted on Nexcess Managed WooCommerce. Results revealed 100% uptime during the period analyzed.

Based on these results, it is safe to conclude that the team at Nexcess strives hard to make sure that they meet their 99.99% uptime guarantee on all of their hosting services, including their Managed Hosting services.

Cloud-based Hosting

One of the major reasons why Nexcess is able to provide such superior performance compared to other web hosting companies is their modern cloud-based hosting insfrastructure.

In traditional hosting, websites and other applications are deployed on a single physical on-premises server.

In Cloud Hosting, on the other hand, a web application or a website is hosted on a network of connected virtual and physical cloud servers, rather than being hosted on a single server.

Since websites or applications are stored on a network of interconnected servers, hardware failures cannot cause downtime.

This might explain why Nexcess has such high uptime guarantee of 99.99% as discussed above.

In additon to that, cloud hosting is scalable, and cloud hosting resources can be easily deployed on demand, or made redundant when required.

As a result, most cloud hosting companies, including Nexcess, charge users only for the resources that they use on an hourly or monthly basis.

At Nexcess, all of their web hosting services are cloud hosting solutions, and Nexcess charges for these on a monthly basis.

Cloud hosting packages offered by Nexcess  include:

• Managed WooCommerce Hosting
• Managed WordPress Hosting
• Managed Magento Hosting
• Drupal Hosting
• ExpressionEngine Hosting
• Craft CMS Hosting
• OroCRM Hosting
• Cloud Hosting
• Unmanaged Hosting

We will explore some of these hosting products in details below, but before that, let’s take a deeper look into one of the most important features of cloud hosting: scalibility.

Scalable Hosting

As discussed before, one of the major advantages of cloud hosting is the availability of scalable hosting resources.

To understand how scalable hosting differs from upgarding your hosting plan, consider this:

Let’s say that the Black Friday sale or another huge sale period is approaching in about a months time from now.

In anticipation of the upcoming sale, you are expecting the traffic to your website to increase significantly.

Let’s assume that you are expecting your website traffic to more than double during the sale period.

If your website was hosted on a traditional server, with limited hosting resources, your website would not be able to handle any increases in traffic during the sale period and as a result, the website would simply crash.

After you notice that you have lost a lot of sales already due to the server crash, you will contact your hosting company to request them to permanently upgrade your hosting plan to the another package which probably costs three times more than the existing package.

Plus, you will have to pay for this new expensive hosting package in advance for an entire year, even if you will not be using these upgraded resourses once the sale is over!

And you cannot downgrade back to your old hosting plan after the sale is over!

This is where cloud-based scalable hosting comes in.

Instead of having to permanently upgrade to a more expensive hosting hardware, you can simply scale your cloud hosting resources, for example, by increasing the amount of RAM memory during the sale period.

Once the sale is over, you can scale down the cloud hosting resources back to what you need.

In doing so, you only have to pay for the additional resources that you used during the period of increased traffic on your website.

Many cloud hosting service providers will allow you to upgrade and down resources as per your needs.

In addition to that, Nexcess offers something even better: Auto-Scaling!

Nexcess Auto Scaling

As the name suggests, Auto Scaling makes sure that your cloud hosting resources scale up automatically whenever traffic to your website starts to exceed the concurrent user capacity.

In the event of a traffic spike, if your website or web application is hosted on one of Nexcess’ cloud hosting solutions, Auto Scaling will be triggered automatically.

This scaling event adjusts the PHP process limit to accomodate significant increases in concurrent user traffic, as would be the case during a promotion or sale!

So if you are having a major sale coming up, like a Black Friday sale, a holiday sale or flash sales, you can be sure that your website will be able to handle any unexpected bursts in traffic automatically!

Without Auto Scaling, your website would start to slow down as the traffic increases and after a certain limit, the website will eventualy crash.

At Nexcess, Auto Scaling is enabled by default on:

• Managed WooCommerce
• Managed WordPress
• Managed Magento

Each of these plans receive 24 hours per month of auto scaling for free!

If you need more than 24 hours of auto scaling, wou will be charged $0.10 per minute in 30 minute increments, with a minimum charge of $3.

Nexcess has also started offering an all-new Advanced Auto Saling product which offers predictable performance during extreme traffic bursts.

Now that we have learnt about scaling, and how it sets Nexcess apart from other traditional web hosting providers, let’s explore another vital feature of the hosting services provided by Nexcess: Managed Hosting.

Nexcess Managed Hosting and Unmanaged Hosting

Simply put, in a Managed Hosting plan, most software related technical aspects of web hosting like backups, updates, and security are managed by the web hosting company.

In Unmanaged Hosting plans, the web hosting company mostly manages server hardware issues, including server speed, uptime, security and other hardware issues.

Managing the software and applications on the server is the responsibility of the client hosting on the Unmanaged server.

So if your website is hosted on a managed web hosting service, you do not have to worry about the technical maintenance realted issues of hosting.

You just focus on your business and your managed hosting provider will take care of all the technical issues.

Nexcess offers both Managed Hosting plans and Unmanaged Hosting Plans, although their major focus is on providing managed hosting solutions.

Managed Hosting plans at Nexcess include:

• Managed WordPress Hosting
• Managed WooCommerce Hosting
• Managed Magento

Nexcess Managed WordPress Hosting

If you need to host one or multiple WordPress websites on a super fast web hosting service with high security and performance features, you should give Nexcess Managed WordPress Hosting a try!

Normally, plans start at $19 per month on monthly plans and $15.83 per month on annual plans, but if you use the links on this page to make a purchase, you can get upto 33% off, which brings the price of this most basic Spark plan to just $12.67 per month (33% off on Spark)!

But hurry up! This sale ends soon so make sure to make the right decision before that!

After the sale is over, you can still avail the latest discounts on monthly and annual plans by purchasing Nexcess Managed WordPress hosting through the links on this page, which will direct you to the landing page with the discounted offers.

We will keep this page updated with the latest offers!

Nexcess Managed WordPress Hosting Plans start at $12.67 per month

Why Nexcess Managed WordPress

The Managed WordPress Hosting offered by Nexcess is one of the best web hosting services available on the market!

Features of this Managed WordPress Hosting include:

• Automatic WordPress core updates
• Automatic WordPress plugin updates
• Auto Scaling to handle increases in website traffic
• 15 – 800 GB SSD Storage
• 2 – 10 TB Bandwidth
• Visual Regression Testing
• One-Click Staging to test out anything on a copy of your website before making changes to the real live website
• Unlimited email Accounts
• Email Hosting so you can send and receive emails
• Free SSL Certificates to secure data transferred through your website
• Daily Backups
• iThemes Security Pro to protect your website from malicious threats and spam
• PHP 7+ for high speed performance
• Nexcess CDN (Content Delivery Network) to make sure your content loads blazingly fast all over the world
• Image Compression to reduce the size of images without affecting image quality, and thus speed up page load times
• Image Lazy Loading to boost page load times as images only load when the end user is about to see them

Nexcess Managed WooCommerce Hosting

Need to build and host e-commerce website(s)? Look no further!

Nexcess offers one of the best ecommerce hosting services with its Managed WooCommerce Hosting plans, which normally start at $19 per month on monthly plans and $15.83 per month on annual plans.

But the links on this page will guide you to the Nexcess hosting landing pages with the discounted prices so you can save upto 33% on all Nexcess WooCommerce plans.

So now, you’ll just pay $12.67 instead of $19 per month for the Starter Plan (33% discount on Starter plan)!

The Nexcess coupon codes will be applied automatically once you click on one of the “Nexcess WordPress (33% off)” or the “Nexcess WooCommerce (33% off)”, or the “Try Nexcess”  buttons on this page. 

After the sale is over, you can only get access to the latest discounts by purchasing Nexcess Managed WooCommerce hosting plans through the links on this page, which will direct you to the landing page with the discounted offers.

Nexcess managed WooCommerce Hosting starts at $12.67 per month.

Superb Security Features

In addition to providing high speed web hosting services, Nexcess also equips its customers with industry leading security features on all of its hosting plans.

Each hosting plan implements a different set of security features.

However, in this Nexcess review, will be discussing security features pertaining to Managed WordPress hosting, and Managed WooCommerce hosting.

PCI-Compliant Hosting

PCI stands for Payment Cards Industry and PCI Compliance helps ensure that your eCommerce store or website can process card payments securely by adhering to a strict set of guidelines.

Nexcess is a PCI DSS Level 1 provider across all of its hosting services.

This means that Nexcess is following all of the required security standards set by the PCI Security Standards Council with regards to its web hosting insfrastructure.

So if your website or eCommerce store is hosted on any Nexcess plan, your customers can rest assured that their payment information is stored and processed securely.

iThemes Security Pro Plugin for Managed WooCommerce and Managed WordPress Hosting

If you purchase any Nexcess Managed WordPress or Nexcess Managed WooCommerce plan, you will get access to the premium iThemes Security Pro plugin worth $80/year for free!

With the help of this plugin, your website and businesses can benefit from its premium security features, including:

• WordPress Brute Force Protection
• Local brute force protection
• Network brute force protection
• XML-RPC brute force protection
• Database Backups
• Google reCAPTCHA Integration
• Two-Factor Authentication
• Scheduled Malware Scanning
• Security logging
• User action logging
• WordPress user security checking
• IP address blocking
• File Change Detection
• Reducing Comment Spam

And many more features to protect your website and business!

In our experience, in addition to securing our websites against brute force attacks, spam and other malicious activities, these security features are in turn facilitating a better user experience on our websites hosted on Nexcess, which in turn will also help the SEO in the long term.

SSL Certificates

SSL Certificates are data files that allow secure connection between a web server and a user browser.

Installing SSL certificates on your web server allows sensitive information such as payment information, personal identification numbers, and login credentials etc. to be securely transmitted between the user client and the host server.

If your website is secured with an SSL certificate, your website will be accessible via the secure https protocol and a green padlock is displayed in the browser.

Most modern browsers display discouraging warnings to users when they visit websites that are not secured with SSL.

Users are also discouraged from sharing their personal details and payment iformation with websites that are not secured with SSL.

Thankfully, SSL certificates by Let’s Encrypt are enabled by default on all Nexcess hosting solutions, including Nexcess Managed WordPress and Nexcess Managed WooCommerce.

If, for any reason, you do not want to use the Let’s Encrypt SSL certificates, you can implement SSL certificates form other reputable certification authorities including Cloudflare, just like we do.

In fact, for most of our clients’ websites hosted on Nexcess, we have installed Cloudflare SSL certificated on their websites.

Support and Documentation

Should you ever have any question or require any technical assistance, you can contact Nexcess via live chat or call them up directly.

Having been a Nexcess customer for quite some time, we know how hard the team at Nexcess strive for attaining customer satisfaction.

The level of support is amazing and you can now contact the support team 24/7.

Whenever we encounter any issue on any of our sites or on any of our clients’ websites hosted on Nexcess, we immediately contact the Nexcess support team through their live chat option if we need an immediate response for a critical issue, or by creating support tickets if the issue is not that urgent.

Whether you contact them by chat or by creating support tickets, you can expect the same level of service from their support staff.

In fact, in a recent case, we had to contact Nexcess support urgently because we received a warning about a suspicious login from the iThemes security plugin installed on one of our client’s websites.

So we immediately contacted Nexcess support using the live chat option on the Nexcess dashboard.

After starting the chat, as soon as I explained the issue to them, they started a through investigation in to this issue.

As a matter of fact, this investigation by Nexcess was for about 3 working days or more after which the Nexcess team concluded that the website of our client was safe and sent us this message through their support ticket system and email:

“Thank you for your patience while we reviewed your site and plan configuration. We have a good indication that your site is safe. This means that currently, your data is probably safe. It is essential that you always keep your WordPress up to date. Below we will give you more information about how to improve security and some tips to prevent future vulnerabilities. Disclaimer: Since we used automated software there could be a small chance that your site is vulnerable because we made a false negative. Also, we don’t test if the passwords you use are secure so you should do that yourself.

We recommend using a cloud-based WAF, such as Cloudflare to prevent website hacks and DDoS attacks. Cloudflare is a secure content distribution network (CDN) that uses proxy servers and an edge-computing architecture to deliver content safely and quickly from the cloud. Cloudflare has a network of servers around the globe to help its customers improve performance metrics and deliver content as quickly as possible…”

Just before they had concluded their investigation, we had been able to deduce that indeed there was no issue at all with the client website and that the security plugin had made a false positive when it reported a “suspicious login” when in reality it was caused by updating a well established WordPress plugin! 

What’s the moral of our story here?

As soon as you encounter ANY issue related to hosting, just contact the technical support team at Nexcess and the folks will be more than happy to help.

In addition to that, as is demonstrated in our experience, you can clearly see that the Nexcess team is willing to indulge into a lengthy investigation lasting for days just to uphold their commitments of excellent security and performance to their clients.

If you need help and if the support team is not able to provide an instant answer, you can also try to lookup their support articles, blogs and documentation.

You may find a solution to the most common problems and issues in their documentation, which in our opinion, could have been more detailed.

Summary

In short, Nexcess offers state-of-the-art managed hosting solutions for hosting WordPress and WooCommerce websites at reasonable prices. 

Excellent speed and uptime performance, in-house CDN, scalable cloud-based hosting solutions with auto scaling, high value WordPress and WooCommerce plugins, stringent security and excellent support, are some of the highly valuable features that make Nexcess stand out from other web hosting providers, based on our experience of Nexcess WooCommerce and WordPress hosting as documented in this review.

Need More Hosting Solutions?

Check out what Nexcess and its parent company, Liquid Web can do to propel your business online, in our complete guide on Liquid Web and Nexcess.

Note: We are recommending Nexcess because are using or have used Nexcess to host our websites. If you make a purchase using the links on this page, we may earn a small share of the sale at no additional cost to you.